Baltimore County Public Library is an Equal Opportunity Employer (minorities/females/disabled/veterans). To learn more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.

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Circulation Assistant II
Job Code:2019-207
Branch/Department:Hereford
FT/PT Status:Regular Part Time
Salary range:$11.73-$15.78
  
At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 11 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.

Schedule:

Tuesday: 5:00-9:00 pm
Wednesday: 5:00-9:00 pm
Thursday: 5:00-9:00 pm
Every Other Saturday: 1:00-5:30 pm
Every Other Sunday: 12:00-5:00 pm

Job Summary:
  • Provides excellent customer services to internal and external customers
  • Demonstrates intermediate-level technological proficiency using various operating systems and software applications (examples include, but are not limited to: Google Drive and Chrome, Microsoft Word, Excel and Outlook)
  • Uses critical and lateral thinking to proactively address situations as they arise
  • Exercises excellent judgment and problem solving skills
  • Serves as a customer service representative, assisting customers at their point of need
  • Uses technology to serve customers, providing technology related instruction and developing solutions
  • Develops and maintains a thorough understanding of Baltimore County Public Library and branch guidelines, policies, and procedures
  • Shelves materials, maintains, and organizes the collection
  • Assists with opening and closing procedures
  • Under the direction of the Circulation Management team, accurately and efficiently completes routine circulation functions

Job Requirements:
  • Graduation from high school or high school equivalency is preferred
  • One year of customer service is preferred
  • Demonstrate effective written and verbal communications skills
  • Ability to stand at a public service desk for lengthy periods of time and move throughout the branch, the ability to bend, lift up to 25 pounds and push or pull a wheeled cart weighing up to 100 pounds
  • Ability to bend, kneel, crouch and stretch for extended periods of time
  • A commitment to excellent customer service and the ability to work with people of diverse backgrounds
  • Ability to shelve carts within specified timeframes
  • Ability to stand at a public service desk for up to 2 hours at a time
  • Ability to read small print
  • Ability to sort materials in alphabetical and numerical order
  • Ability to process basic math transactions
  • Ability to concentrate on detailed tasks for 30 minutes or more at a time
  • Ability to follow instructions and work effectively under minimal supervision
  • Ability to exercise sound judgment when making customer transaction decisions and enforcing rules and policies
  • Must possess basic computer skills and be able to use different technologies to perform work duties and serve customers
  • Must pass a post-offer criminal background screening

Please Note: This position closes on March 27, 2019.