Baltimore County Public Library is an Equal Opportunity Employer (minorities/females/disabled/veterans). To learn more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.

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Circulation Assistant IV
Job Code:2019-190
FT/PT Status:Regular Full Time
Salary range:$29,866-$44,870
At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 11 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.


This is a full time position, working 40 hours a week with some evenings and weekends.

Job Summary:
  • Capacity to lead, mentor, and coach supervised staff
  • Provides excellent customer service to internal and external customers
  • Demonstrates intermediate-level technological proficiency using various operating systems and software applications (examples include, but are not limit to: Google Drive and Chrome, Microsoft Word, Excel, and Outlook)
  • Demonstrates initiative by being a self-starter and effectively solving problems
  • Demonstrates a commitment to teamwork by being and effective communicator and engaging in respectful and productive work relationships
  • Actively responsible for their personal mastery through self-directed learning, and sharing knowledge gained with team members
  • Recruits, trains, supervises, and evaluates the performance of part-time circulation staff
  • As a member of the supervisory team, regularly serves as the staff member in charge of the circulation department in the absence of a manager
  • Develops and maintains a thorough understanding of Baltimore County Public Library and branch guidelines, policies and procedures
  • Uses appropriate resources to assist customers in finding answers to a broad range of questions
  • Serves as a resource to others when answering policy and procedural questions
  • Performs circulation related tasks including, but not limited to: processing problem materials, new materials, serials, reserves, request manager, and withdrawn materials
  • Prepares cash drawers and makes bank deposits
  • Prepares reports required of Fiscal Services, Human Resources and other Administrative Offices

Job Requirements:
  • Graduation from high school or high school equivalency is required
  • Knowledge of public library services and operations, acquired through one year of customer service is preferred
  • Ability to stand at a public service desk for lengthy periods of time and move throughout the branch, the ability to bend, lift up to 25 pounds and push or pull a wheeled card weighing up to 100 pounds
  • Ability to bend, kneel, crouch and stretch for extended periods of time
  • A commitment to excellent customer service and the ability to work with people of diverse backgrounds
  • Ability to shelve carts within specified timeframe
  • Ability to stand and/or walk for up to 2 hours at a time
  • Ability to read small print
  • Ability to follow instructions and work effectively under minimal supervision
  • Demonstrate effective written and verbal communication skills
  • Ability to sort materials in alphabetical and numerical order
  • Ability to process basic math transactions
  • Ability to exercise sound judgment when making customer transaction decisions and enforcing rules and policies
  • Must possess the knowledge and ability to effectively work in an environment that serves people of diverse ages, cultures, abilities and skill levels
  • Must possess basic computer skills and be able to use different technologies to perform work duties and serve customers
  • Must pass post-offer criminal backgrounds screening
Please Note: This position closes on February 25, 2019.

We offer an excellent benefit package that includes 4 weeks of vacation,sick and personal leave,subsidized health care options,
pension eligibility, and related benefits.