Baltimore County Public Library is an Equal Opportunity Employer (minorities/females/disabled/veterans). To learn more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.

Start Over with Job Search
Returning Applicant?  Login Now

Circulation Assistant II
Job Code:2022-462
Branch/Department:Multiple Locations
FT/PT Status:Regular Part Time
Salary range:$14.60-Starting Salary
At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.

All library branch staff will be required to work evenings, Saturdays and Sundays throughout the year as part of the normal work schedule.

Job Summary:
  • Provides excellent customer services to internal and external customers
  • Demonstrates intermediate-level technological proficiency using various operating systems and software applications (examples include, but are not limited to: Google Drive and Chrome, Microsoft Word, Excel and Outlook)
  • Uses critical and lateral thinking to proactively address situations as they arise
  • Exercises excellent judgment and problem solving skills
  • Serves as a customer service representative, assisting customers at their point of need
  • Uses technology to serve customers, providing technology related instruction and developing solutions
  • Develops and maintains a thorough understanding of Baltimore County Public Library and branch guidelines, policies, and procedures
  • Shelves materials, maintains, and organizes the collection
  • Assists with opening and closing procedures
  • Under the direction of the Circulation Management team, accurately and efficiently completes routine circulation functions

    *Applicants for this position will remain in consideration for any Circulation Assistant II position openings within the next six months and do not need to reapply.*

Job Requirements:
  • Graduation from high school or high school equivalency is preferred
  • One year of customer service is preferred
  • Demonstrate effective written and verbal communications skills
  • Ability to stand at a public service desk for lengthy periods of time and move throughout the branch, the ability to bend, lift up to 50 pounds and push or pull a wheeled cart weighing up to 100 pounds
  • Ability to bend, kneel, crouch and stretch for extended periods of time
  • A commitment to excellent customer service and the ability to work with people of diverse backgrounds
  • Ability to shelve carts within specified timeframes
  • Ability to stand at a public service desk for up to 2 hours at a time
  • Ability to read small print
  • Ability to sort materials in alphabetical and numerical order
  • Ability to process basic math transactions
  • Ability to concentrate on detailed tasks for 30 minutes or more at a time
  • Ability to follow instructions and work effectively under minimal supervision
  • Ability to exercise sound judgment when making customer transaction decisions and enforcing rules and policies
  • Must possess basic computer skills and be able to use different technologies to perform work duties and serve customers
  • Must pass a post-offer criminal background screening