Baltimore County Public Library is an Equal Opportunity Employer (minorities/females/disabled/veterans). To learn more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.

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Social Worker
Job Code:2022-493
Branch/Department:Multiple Locations
FT/PT Status:Regular Full Time
Salary range:$59,592-Starting salary
At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.

This is a full time position working 40 hours a week. All library branch staff will be required to work evenings, Saturdays, and Sundays throughout the year as part of the normal work schedule. 

Job Summary:

Under the direction of the Community Engagement Administrator, the Social Worker is responsible for supporting direct client services to customers at Baltimore County Public Library, especially those experiencing homelessness and mental health or substance abuse issues. This position provides assistance, information, referrals, outreach and public programs and services to customers of all ages from all socio-economic backgrounds who frequent our 19 library branches and our mobile vehicles. This position will expand or establish partnerships with community agencies and programs to maximize service delivery, as well as oversee system-wide social service initiatives, and support staff through training and resource sharing. This position will work out of a branch location to be determined and will support multiple branches in a region.

  • Provide one-on-one assistance to customers of all ages in branches or library vehicles, virtually or by phone through supportive referrals to service providers, and assisting customers in navigating community resources and applying for public benefits. Proactively approaches and engages with customers, some with significant mental health and substance abuse behaviors.
  • Develops partnerships with organizations and Baltimore County agencies that provide services to vulnerable customers to ensure seamless coordination and maximize service delivery, and provides referrals to service agencies to support identified needs, including housing, employment, education, income, food insecurity, health care, etc.
  • Develops collaborative methods to connect these populations with Library resources and provides access and instruction.
  • Develops services and programs for the public that foster the spirit of inclusion and equity within the Library, such as coffee circles, resources fairs, and specialized programming targeting the needs of vulnerable customers.
  • Trains and supports library staff on issues affecting our most vulnerable community members including domestic violence, child abuse and adult abuse. Develops resources with and for library staff such as resource sheets and guides, information for our website, and handouts for customers. Facilitates or coordinates training in trauma informed services to staff to help them provide improved service to all customers and better understand the resources available for customers experiencing complex vulnerabilities.
  • In collaboration with appropriate staff, develop and maintain measurable program outcomes and reporting methods to ensure program effectiveness, including performance measures and preferred outcomes.
Bargaining Unit Status: Eligible

Find out about Social Work in the Library here

Job Requirements:
  • Master's degree in Social Work from an accredited school of Social Work.
  • Currently licensed as a LMSW or LCSW in the State of Maryland.
  • Experience in group facilitation or presenting workshops preferred.
  • Proficient knowledge of Microsoft Office Suite.
  • Willingness and ability to acquire knowledge of library computer systems and applications and awareness of library services.
  • Excellent communication skills, public speaking experience.
  • Valid Maryland driver's license.

* Applicants for this position will remain in consideration for any Social Worker position openings within the next six months and do not need to reapply. *

Please note this position closes on: November 28, 2022

We offer an excellent benefit package that includes 20 vacation days, 15 sick days, and 7 personal days per year, as well as, subsidized healthcare options, pension eligibility, and other related benefits.