Baltimore County Public Library is an Equal Opportunity Employer (minorities/females/disabled/veterans). To learn more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.

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Digital Equity and Technology Education Specialist
Job Code:2024-584
Branch/Department:Digital Equity & Virtual Services-Towson
FT/PT Status:Regular Full Time
Salary range:$53,540-Starting Salary
At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.


This is a full time position working 40 hours a week. All library Administrative Office staff may be required to work evenings, Saturdays and Sundays throughout the year as a part of the normal work schedule.

Job Summary:
Under the general direction of the Digital Equity and Virtual Services Coordinator promotes and supports the commitment that all people should have access to the technology and communication tools that are increasingly necessary in order to participate in our society. Responsible for the successful implementation of digital equity and technology education initiatives for the library system. Assists in all aspects of digital equity and technology education programs and platforms including research. Works collaboratively with DEVS staff oversee and maintain technology platforms and hardware.
  • Maintain and expand new and ongoing partnerships through engagement, training, communications, meetings, and events
  • Lead the development of training, information, and community resources for digital navigation in BCPL
  • Collaborate with other programming departments to help define and implement technology instruction and programming, including development of technology training curriculum, scripts, and resources
  • Provide content expertise and leadership in local and state digital inclusion resources and identify opportunities for development system-wide
  • Provide digital navigation services to library customers, including resources for technical support, home internet and devices, and connecting customers with programs that meet their needs
  • Provide follow-up assessments and sessions with customers to ensure their success
  • Oversee system-wide digital equity-focused projects, and support branches and specialized staff in delivery of services with customers
  • Collaborates with the Digital Equity and Virtual Services Coordinator, the Digital Equity and Virtual Services Manager and the Planning, Projects and Data Manager to address gaps in library services relating to digital equity of constituents
  • Provides training for internal staff on basic troubleshooting and maintenance of library technology equipment
  • Collaborates with staff in conducting research and provides information to department on traditional technologies that may help resolve customer technology issues
  • Must be able to meet scheduling requirements by arriving to work on time and staying until the end of one's shift
  • Must be able to work evenings and weekends and be flexible with one's work schedule to meet daily operational requirement
  • Must have access to transportation, as needed to fulfill the responsibilities of the position, including meetings, events and activities at other branch locations or offsite
  • Other duties as assigned
Bargaining Unit Status: Eligible

Job Requirements:
  • Associate's degree and minimum of five (5) years of experience or bachelor's degree and minimum of three (3) years of experience
  • Related degree should be in library and information science, education, technology, engineering or similar field
  • Previous successful experience in developing research-based training and learning in digital literacy, media literacy, or technology
  • Must be able to list 40 lbs. and push or pull a wheeled cart weighing up to 100 lbs.
  • Must be able to bend over easily, crawl under desks, etc. in order to troubleshoot and fix equipment 
  • Must be able to sit for extended periods of time
  • Must be able to use a computer for extended periods of time

*Applicants for this position will remain in consideration for any Digital Equity and Technology Education Specialist position openings within the next six months and do not need to reapply.*

We offer an excellent benefit package that includes paid holidays, 20 vacation days, 15 sick days, and 7 personal days per year, as well as, subsidized healthcare options, pension eligibility, and other related benefits.