Baltimore County Public Library is an Equal Opportunity Employer (minorities/females/disabled/veterans). To learn more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.

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Library Services Assistant
Job Code:2024-606
Branch/Department:Multiple Locations
FT/PT Status:Regular Full Time
Salary range:$38,481-Starting Salary
  
At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.

Schedule:

All library branch staff will rotate Sunday shifts at a location that may not be their home location and may be required to work evenings and Saturdays throughout the year as a part of the normal work schedule.

Job Summary:
Under the general direction of the supervisory team, proactively assists customers with their diverse library needs. This includes providing basic information, materials advisory, computer and device assistance and performing various support duties, such as shelving and merchandising library materials, processing returned materials, assisting with reserves and communicating library rules and policies. Assists with programs and outreach events, based on operational needs of location.
  • Processes all material types and devices
  • Processes daily monies, prepares revenue reports and makes bank deposits
  • Performs routine collection maintenance duties, including but not limited to shelving, merchandising, shelf reading and processing various reports
  • Creates/manages library customer accounts, including accepting, managing and negotiating payments (cash and electronic)
  • Assists customers with all library services, including registering for appointments and reserving meeting spaces (in-person, via phone or virtually)
  • Uses the library's website or catalog to search, locate and reserve an item in the library's catalog or from other library systems and performs basic materials advisory
  • Assists customers with navigating website and accessing databases
  • Assists customers with using public computers, including navigating online resources and using desktop software
  • Assists customers with downloading library digital content to devices
  • Assists with general technology questions and needs
  • Assists customers with library equipment and services, such as scanning, printing, copying, faxing and use of self-service stations
  • Assists with programs and outreach events based on operational needs of location from individual to group instruction covering all age groups, both in-person and virtually
  • Assists with branch-specific daily operations and tasks such as opening/closing procedures
  • Performs duties related to location-specific, specialized services and/or Centers of Excellence
  • Must be able to meet scheduling requirements by arriving to work on time and staying until the end of one's shift
  • Must be able to work evenings and weekends and be flexible with one's work schedule to meet daily operational requirement
  • Must have access to transportation, as needed to fulfill the responsibilities of the position, including meetings, events and activities at other branch locations or offsite
  • Other duties as assigned
Bargaining Unit Status: Eligible

Job Requirements:
  • Minimum of one (1) year of experience of customer service required
  • High school diploma or equivalent required
  • Must be able to use computers, various software and other technology to perform essential duties and assist customers
  • Meet federal/state requirements to act as passport application agent (required for full-time Library Services Assistant assigned to locations offering passport services)
  • Must be able to lift up to 25lbs. and push/pull a wheeled cart weighing up to 100lbs.
  • Must be able to bend, kneel, crouch and stretch for extended periods of time
  • Must be able to stand or walk for up to two (2) hours at a time
  • Must be able to read small print

*Applicants for this position will remain in consideration for any Library Services Assistant position openings within the next six months and do not need to reapply.*

We have a 14 step pay scale.  Internal applicants starting pay varies based on their current step on the salary scale. We also offer, as appropriate, overtime pay, comp. time, and differential pay.

We offer an excellent benefit package that includes paid holidays, 20 vacation days, 15 sick days, and 7 personal days per year, as well as, subsidized healthcare options, pension eligibility, and other related benefits.