Baltimore County Public Library is an Equal Opportunity Employer (minorities/females/disabled/veterans). To learn more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.

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All library branch staff will rotate Sunday shifts at a location that may not be their home location and may be required to work evenings and Saturdays throughout the year as a part of the normal work schedule.

Under the direction of the Branch Manager, supervises part-time staff. Takes a lead role in the training, management and evaluation of part-time Library Services Assistant (LSA) and Librarian staff members. Assists customers with their diverse library needs including providing basic information, materials advisory, computer and device assistance. Serves as Person-in-Charge.

• Hire, trains, supervises, coaches/mentors and holds part-time LSA and Librarian staff members accountable to performance expectations 
• Evaluates the performance of part-time LSA and Librarian staff, develops Performance Improvement Plans (PIPs), determines merit salary increases, fosters growth and professional development and initiates the corrective action process as needed
• Addresses and resolves staff concerns and grievances
• Works in collaboration with the branch management team to set performance expectations and customer service goals for staff
• Works as a part of the management team to ensure that high quality library services and resources are being delivered to customers
• Oversees and develops staff and workflow to ensure that high quality library services and resources are being delivered to customers
• Develops and maintains collaborative relationships with peers, including acting as a mentor for other supervisors as needed
• Models continuous learning and encourages and supports staff development
• Develops and maintains a thorough understanding of BCPL and branch rules, policies and procedures and branch procedures; communicates information and changes to staff and serves as a resource for staff
  
• Prepares or updates daily schedules and/or weekly schedules based on operational needs of location and approves timesheets
  
• Regularly serves as the Person-in-Charge, which includes de-escalation, handling customer issues, addressing building problems, addressing and documenting security incidents, responding to onsite staff concerns and providing follow-up to branch management
• Performs routine collection maintenance duties, including but not limited to shelving, merchandising, shelf reading and processing various reports
• Performs all essential circulation functions as determined by branch and system needs and engages in direct customer service
• Oversees branch-specific daily operations and tasks such as opening/closing procedures
• Assists with programs and outreach events based on operational needs of location from individual to group instruction covering all age groups, both in-person and virtually
• Performs duties related to location-specific, specializes services and/or Centers of Excellence
• Must be able to meet scheduling requirements by arriving to work on time and staying until the end of one's shift 
• Must be able to work evenings and weekends and be flexible with one's work schedule to meet daily operational requirements
• Must have access to transportation, as needed, to fulfill the responsibilities of the position
• Other duties as assigned

Bargaining Unit Status: Ineligible

• Bachelor’s degree from an accredited college preferred and three (3) years of increasing responsibility and work experience in a public library or related field. Additional experience beyond the minimum will be considered, year for year, in lieu of a bachelor’s degree.
• Knowledge of public library services and operations
• Meet federal/state requirements to act as a passport application agent (required for locations offering passport services)
• Must be able to lift up to 25 lbs. and push/pull a wheeled cart weighing up to 100 lbs.
• Must be able to bend, kneel, crouch and stretch for extended periods of time
• Ability to stand and/or walk for up to two (2) hours at a time
• Must be able to read small print

We have a 14 step pay scale.  Internal applicants starting pay varies based on their current step on the salary scale. We also offer, as appropriate, overtime pay, comp. time, and differential pay.