Baltimore County Public Library is an Equal Opportunity Employer (minorities/females/disabled/veterans). To learn more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.

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• Cultivates a culture of curiosity, innovation, collaboration, accountability, and belonging across the organization.
• Models and upholds standards for internal and external customer service excellence.
• Leads through collaboration, team building, and consultation; mentors, coaches, and models these behaviors for others.
• Inspires resilience, strategic thinking, and solution-focused approaches among staff.  
• Creates a work environment that fosters continuous improvement, values teamwork, and supports strong employee morale.
• Collaborates with branch and department managers and administration to provide overall system leadership.
• Models continuous learning through seminars, workshops, professional affiliations, and other means to stay current with emerging trends.
• Champions diversity, equity, inclusion and accessibility initiatives within the branch and broader library system.
• Fosters a positive and inclusive workplace culture by engaging in labor relations efforts, such as participating in collective bargaining negotiations and/or serving on the Labor Management Committee.
• Serves as a Change Agent, showing adaptability and creative thinking in managing change, resolving challenges, and improving services.

Staff Management & Development

• Leads and supports a diverse team of direct and indirect reports, fostering collaboration and high performance.
• Hires, trains, supervises, mentors, coaches, and holds management staff accountable to performance expectations and makes recommendations for all levels of discipline and terminations.  Oversees recruitment, onboarding, training, development, supervision, and evaluation of all branch staff.  Encourages and supports continuous staff development.
• Sets and monitors performance expectations and customer service goals collaboratively with branch management and system leadership.
• Evaluates management staff performance, develops Performance Improvement Plans (PIPs), determines merit salary increases, fosters professional growth, and initiates corrective actions when necessary. 
• May serve as BCPL's representative in mediations and arbitrations.  Addresses and resolves staff concerns and grievances promptly and effectively.
• Facilitates regular one-on-one and group staff meetings to communicate priorities, gather feedback, and promote team cohesion.
• Develops and maintains comprehensive knowledge of library policies and procedures, serving as a resource and guide to staff and customers.

Operations & Facility Management

• Oversees and is responsible for all daily branch operations.
• Manages building issues, security incidents, customer concerns, and staff emergencies.
• Ensures delivery of high-quality library services and resources that meet community needs through collaboration with staff and external partners.
• Performs essential customer service, librarian and circulation functions as needed.
• Develops, administers, assists, and monitors budgets; develops justifications for budgetary recommendations and/or adjustments; participates in forecasting additional funds for staffing and resources; identifies, obtains, and manages funding from grants and community partners; participates in the interpretation, negotiation, management, and enforcement of contracts; coordinates the finalization of budgets to ensure timely submissions of the department budget.
• Manages branch facilities, ensuring cleanliness, safety, and functionality, and coordinates maintenance and repair requests. 
• Partners with Chief Operating Officer to identify short-term and long-term capital priorities, offering strategic input on design and implementation.
• Ensures compliance with all health, safety, and security regulations and library system policies.

Programming & Community Engagement

• Collaborates with branch management and community organizations to ensure library services reflect and meet community interests and needs.
• Collaborates with the Chief External Affairs Officer to develop partnerships with schools, local agencies, and community groups to promote library services and programs.
• In collaboration with the Senior Manager of Partnerships and Public Programs, conducts community needs assessments to guide program development and resource allocation.
• Advocates for the library at public forums and community events.

• Bachelor's degree from an accredited college.
• Comprehensive knowledge of library or customer service operations acquired through six (6) years of progressively responsible work experience in a public library or customer service setting.
• Three (3) years of supervisory experience.
• For non-MLS/MLIS candidates: Successful completion of the Library Associates Training Institute (LATI) within two (2) years of date of hire, or 90 hours toward MLS from and ALA accredited college within two (2) years of date of hire with completion of MLS within three (3) years of date of hire.
• MLS, MLIS or similar degree from and ALA accredited college will be accepted in lieu of two (2) years of experience and must have or be able to secure Maryland State Department of Education Professional Librarian Certification.

• Sit, stand, and walk for extended periods of time (up to 2 hours at a time).
• Lift and carry materials weighing up to 25 pounds.
• Push or pull materials on a wheeled cart weighing up to 100 pounds.
• Bend, reach, stoop, and climb short step stools or ladders to access library materials and equipment.
• Operate standard office equipment, computers, and library technology with accuracy and efficiency. 
• Communicate effectively in person, by telephone, and electronically.
• Concentrate on detailed tasks for 30 minutes or more at a time.
• Receive detailed information through oral communication.
• Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instruction to other workers accurately and concisely.
• Have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing, viewing a computer terminal; and or extensive reading.