Baltimore County Public Library is an Equal Opportunity Employer (minorities/females/disabled/veterans). To learn more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.

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Assistant Circulation Services Manager
Job Code:2021-334
Branch/Department:North Point
FT/PT Status:Regular Full Time
Salary range:$34,749-$53,558
At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.


This is a full time position working 40 hours a week.  All library branch staff will be required to work evenings, Saturdays and Sundays throughout the year as part of the normal work schedule.

Job Summary:
  • Under the general direction of the Circulation Services Manager, assists in the overall operations of the Circulation Department in a branch library
  • Participates in the supervision, training, and performance evaluation of circulation staff
  • Assists the Circulation Manager in development and implementation of circulation practices that are aligned with BCPL customer service expectations
  • Develops and maintains a thorough understanding of BCPL rules and policies and ensures their appropriate application to customer service transactions
  • As a member of the library management team; plans, organizes, and communicates workplace changes required of the Library
  • Uses management and technology tools to improve efficiency and ensure excellent customer service
  • Enforces library rules and policies and handles security issues and emergency situations as necessary
  • Actively participates on system-wide committees and promotes the Library in the community


Job Requirements:
  • Graduation from high school or high school equivalency.  A college degree is desirable
  • Comprehensive knowledge of public library circulation operations acquired through four years of progressively increasing work responsibilities in a public library environment.  One year of supervisory experience is preferred
  • A commitment to excellent customer service and the ability to work with people of diverse backgrounds
  • Substantial experience using an ILS, Polaris experience preferred
  • Ability to stand at a public service desk for lengthy periods of time and move throughout the branch, the ability to bend, lift up to 50 pounds and push or pull a wheeled cart weighing up to 100 pounds
  • Ability to bend, kneel, crouch and stretch for extended periods of time
  • Demonstrate effective written and verbal communication skills
  • Ability to establish and maintain respectful relationships with customers, co-workers and community groups
  • Ability to handle multiple priorities, tasks and emergencies in a fast paced environment
  • Possesses strong verbal and written communication skills and demonstrates flexibility, initiative and creativity
  • Willingness and ability to travel throughout the system, work a variety of schedules that include evenings and weekends and accept system-wide transfers
  • Must pass a post-offer criminal background screening
Please Note: This position closes on May 17, 2021.

We offer an excellent benefit package that includes 20 vacation days, 15 sick days, and 7 personal days per year, as well as, subsidized healthcare options, pension eligibility, and other related benefits.