Baltimore County Public Library is an Equal Opportunity Employer (minorities/females/disabled/veterans). To learn more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement.

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Circulation Manager II
Job Code:2019-229
Branch/Department:Owings Mills
FT/PT Status:Regular Full Time
Salary range:$39,190-$60,736
  
At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.

Schedule:

This is a full time position, working 40 hours a week with some evenings and weekends.

Job Summary:
  • Takes an active role in recruiting, training, supervising and evaluating circulation staff.
  • Accurately assesses staff abilities.
  • Develops staff strengths and coaches to improve performance.
  • Works in collaboration with the Branch Manager to set performance expectations and customer service goals for circulation staff.
  • Mentors, develops and works closely with the Assistant Circulation Manager.
  • Works in collaboration with the management team to ensure that high quality customer service is delivered to customers.
  • Assists customers at public service desk and resolves complex customer account transactions.
  • Works with other in-charge staff to address time-sensitive security and facilities issues.
  • Models continuous learning and encourages and supports continuous staff development.
  • Generates and submits reports to Fiscal Services, Human Resources and Administrative Offices.
  • Assists in monitoring the work of contractual staff.
  • Actively supports teamwork and the policies and values of the Baltimore County Public Library.
  • Performs all essential circulation staff functions as determined by branch and system needs.
  • Demonstrates BCPL's Workplace Competencies and proficiency in Core Services.


Job Requirements:
  • Graduation from high school or high school equivalency.  A college degree is desirable
  • Comprehensive knowledge of public library circulation operations acquired through four years of progressively increasing work responsibilities in a public library environment.  One year of supervisory experience is preferred.
  • A commitment to excellent customer service and the ability to work with people of diverse backgrounds.
  • Substantial experience using an ILS, Polaris experience preferred.
  • Ability to stand at a public service desk for lengthy periods of time and move throughout the branch, the ability to bend, lift up to 25 pounds and push or pull a wheeled cart weighing up to 100 pounds.
  • Ability to bend, kneel, crouch, and stretch for extended periods of time.
  • Ability to establish and maintain respectful relationships with customers, co-workers and community groups.
  • Ability to handle multiple priorities, tasks and emergencies in a fast paced environment.
  • Demonstrate effective written and verbal communications skills. 
  • Willingness and ability to travel throughout the system, work a variety of schedules that include evenings and weekends and accept system-wide transfers.
  • Must pass post-offer criminal background screening.  
Please Note: This position closes on June 7, 2019.

We offer an excellent benefit package that includes 4 weeks of vacation,sick and personal leave,subsidized health care options,
pension eligibility, and related benefits.